• 21 November 2019
    21 November 2019
    9:00 am - 12:30 pm


Every organisation has some form of quality management/assurance system to manage its customer needs. Customer needs may range from government funding requirements, to fee-paying client demands. A quality system ensures products and services remain consistent and relevant.

Why is quality often linked to safety?

Both require procedures and systems. The same procedures that ensure you meet your customers’ needs can incorporate safety requirements to protect your workers. Linking safety and quality can cement your internal processes and procedures, and engage your workforce to take safety seriously.


Who should attend

Managers or workers who are directly involved with customers (including interactions with funding bodies, paying clients, contractors, suppliers, or any other interested parties).


Topics covered include:

  • The context of WHS legislation
  • The context of quality assurance (International Standards including ISO 9001: 2015)
  • Quality processes, safety processes and developing procedures
  • Engaging workers to take quality and safety seriously
  • Continuous improvement and organisational growth.

Learning Outcomes

On completion, participants should be able to:

  • Explain the purpose and value of safety and quality for organisational growth and improvement.
  • Understand the core requirements of ISO 9001: 2015.
  • Apply simple quality-based thinking to their organisational roles.
  • Understand the organisation’s customer needs and expectations, and how meeting them can support a strong commitment to work, health and safety.


A Certificate of Attendance will be issued at the completion of the course.

Duration & Venue

Duration:  Half Day: 9.00am – 12.30pm
Venue:      AFEI, Level 2 97-99 Bathurst Street, Sydney NSW 2000

Fee (GST Free)

Member Fee:          AUD $280
Non Member Fee: AUD $340

Other Details

Fee includes morning tea and course materials.

Details Price Qty
21 Nov 2019 (Non-Member)show details + $340.00 (AUD)  

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