• 17 Apr 2018
    17 April 2018
    9:00 am - 4:30 pm
  • 18 Jul 2018
    18 July 2018
    9:00 am - 4:30 pm
  • 18 Sep 2018
    18 September 2018
    9:00 am - 4:30 pm


This course will provide information and competencies designed to ensure members of a team work together effectively with a client and organisation focus. The competencies include those associated with implementing performance management, leadership, building commitment within the team and analysing and evaluating the effectiveness of the team. The presenter has had over two decades of consulting and training experience. He has worked extensively with numerous community services and private sector organisations, including many going through difficulties resulting from change and staff-created problems. Methods used to acquire skills include course notes, group workshop, video, practical exercises and case studies. This workshop can be presented to a team at your premises.  For details, please contact Training Services on 02 9264 2000.

Who should attend

Members of a work team.


Participants will develop knowledge and skills in the following topic areas:

  • What makes a strong and effective team
  • The team cycle – how teams get it right and get it wrong
  • Managing working relationships – managing personality and other team differences
  • Personality, emotional intelligence and other processes to build a team
  • Managing change
  • Working as a team
  • Diversity, inclusion and tolerance in a team
  • Review

Learning Outcomes

On completion, participants should have the ability to:

  • Describe an effective team and team member
  • Understand the importance of team work
  • Identify what limits their own and the team’s effectiveness
  • Communicate in diverse and inclusive teams
  • Work with a team to establish daily, weekly and monthly goals and targets for individuals and the group
  • Effectively make the best use of the team’s and your time
  • Identify opportunities for improved client service and operations
  • Make effective decisions and solve problems in a team environment



A Certificate of Attendance will be issued at the completion of the workshop.

Duration & Venue

Duration: One Day: 9.00am – 4.30pm Venue: AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000

Fee (GST Free)

Member Fee: AUD $350 Non Member Fee: AUD $395

Other Details

Fee includes morning and afternoon tea, light lunch and workshop materials.

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