Supervision and Team Leading A: Managing the Individual

Overview

This course will provide knowledge and skills to effectively manage staff within the policies, requirements and goals of the organisation in a way that ensures accountability, alignment and as much motivation as possible. The course includes examples and case studies that participants can adapt back into their own workplace.

Who should attend

Supervisors, team leaders, frontline managers and those who have responsibility for the work of others.

Content

Topics covered include:

• The framework for managing people
• Managing yourself to manage others
• Day-to-day staff management – situation analysis
• Managing different personalities
• Managing difficult people
• Review and ideas

Learning Outcomes

On completion, participants should be able to:

• Understand the elements which are necessary to manage staff
• Identify the key factors which will assist motivating and managing staff
• Develop skills and tools to manage staff on a day-to-day basis
• Appreciate how to work with different personalities
• Have an understanding of how to manage difficult staff

Interested in this course? You may also be interested in Supervision and Team Leading B: Managing the Team

Award

A Certificate of Attendance will be issued at the completion of the course.

Duration & Venue

Duration:  One Day: 9.00am – 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000

Fee (GST Free)

Member Fee:           AUD $350
Non Member Fee:  AUD $395

Other Details

Fee includes morning and afternoon tea, light lunch and course materials.