• 23 October 2018
    23 October 2018
    9:30 am - 1:00 pm


Grievances and complaints can occur in any workplace and for a wide range of reasons. No employer is immune from this possibility.  On becoming aware of a workplace grievance or complaint, the employer is faced with the need for a decision about how to respond. Numerous legal cases illustrate the risk of an inadequate response.

This presentation will be conducted by AFEI Legal and will address important guiding principles for dealing with grievances and complaints including essential investigation techniques and fact finding skills. AFEI Legal presenters have considerable experience in both conducting and advising on workplace investigations. Participants will benefit from that experience and the numerous practicable tips which the presenters will provide.

The presentation will be interactive with case studies and examples drawn from real experience and actual cases.

Who should attend

Managers, human resources staff, business proprietors and anyone who may be required to conduct a workplace investigation.


  • Initial steps including analysing the complaint and identifying the underlining claim.
  • Planning including deciding if an investigation is required, and whether it is internal or external.
  • Interviewing including questioning techniques.
  • Identifying and reviewing other relevant ‘evidence’.
  • Reporting including making findings of fact and expressing findings and recommendations

Learning Outcomes

Participants will learn skills to respond to a variety of workplace grievances and complaints including fundamental investigation skills.



A Certificate of Attendance will be issued at the completion of the workshop.

Duration & Venue

Duration: Half Day: 9.30am – 1.00pm
Venue: AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000

Fee (GST Free)

Member Fee: AUD $290
Non Member Fee: AUD $350

Other Details

Fee includes morning tea and course materials.

There are no dates currently scheduled for this course. Please contact AFEI to express your interest or to arrange private/on-site training.