• 24 July 2019
    24 July 2019
    9:00 am - 4:30 pm
  • 20 November 2019
    20 November 2019
    9:00 am - 4:30 pm


This course is designed to assist those staff wishing to improve their written skills. This includes, but is not limited to, writing reports, policies, procedures and instructional documents such as manuals. This practical course provides maximum opportunity for the development of skills and applications in document design and presentation.

Who should attend

Any staff member who is responsible for writing and formatting material. This may involve policy, operational procedures, instruction and training documentation.


  • The communication process
  • Keys to clear and effective writing
  • The importance of appropriate language and tone
  • The role of paragraphs and punctuation marks
  • Sentence construction and spelling
  • Tautology and oxymora
  • Discriminatory language
  • Giving the message with graphics
  • Misplaced modifiers
  • Policy and procedures
  • Editing and references

Participants should be prepared to engage with other attendees and share their own sample documents and material.

Learning Outcomes

On completion, participants will have a better understanding of the protocols and structure of the written word in both reports and email correspondence along with the subtle differences of policy and procedure application.


A Certificate of Attendance will be issued at the completion of the course.

Duration & Venue

Duration:  One Day: 9.00am – 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000

Fees (GST Free)

Member Fee:           AUD $350
Non Member Fee:  AUD $395

Other Details

Fee includes morning and afternoon tea, light lunch and course materials

Price Qty
13 March 2019 (Non-Member)show details + $395.00 (USD)   Expired
24 July 2019 (Non-Member)show details + $395.00 (USD)  
20 Nov 2019 (Non-Member)show details + $395.00 (USD)  

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