• 20 November 2019
     20 November 2019
     9:00 am - 4:30 pm
  • 11 March 2020
     11 March 2020
     9:00 am - 4:30 pm
  • 22 July 2020
     22 July 2020
     9:00 am - 4:30 pm
  • 18 November 2020
     18 November 2020
     9:00 am - 4:30 pm


This course is designed to assist those staff wishing to improve their business writing skills. This includes writing effective emails, letters, policies, procedures and business plans. This practical course provides maximum opportunity for the development of skills and applications in document design and presentation.

Who should attend

Any staff member who is responsible for writing emails, letters, policies and procedures, business plans and other general business documentation.


  • The communication process
  • Keys to clear and effective writing
  • Understand common mistakes in business writing and how to address them
  • Identify appropriate language to use, dealing with jargon and tone of business writing
  • Sentence construction, paragraphs and spelling
  • What makes an effective email and how to write them
  • Email etiquette
  • Editing and references

Learning Outcomes

At the end of this course participants will have a better understanding of:

  • What the real message is in communication
  • The purpose of business writing
  • Different readers and their styles, and how to ensure business writing is reader-focussed
  • The common mistakes made in spelling, grammar and punctuation (that spell checker may not pick up!) and how to address them
  • How to structure businesss writing so it is clear, professional, succinct and understandable
  • How to plan, draft, proofread and edit business writing
  • The effective use of visuals to increase the impact of business writing
  • The protocols and structure of the written word particularly in email


A Certificate of Attendance will be issued at the completion of the course.

Duration & Venue

Duration:  One Day: 9.00am – 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000

Fees (GST Free)

Member Fee:           AUD $350
Non Member Fee:  AUD $395

Other Details

Fee includes morning and afternoon tea, light lunch and course materials

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There are no dates currently scheduled for this course. Please contact AFEI to express your interest or to arrange private/on-site training.