• 14 August 2018
    14 August 2018
    9:00 am - 4:30 pm


Team leaders and managers play an important role in developing and maintaining relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.

Who should attend

Team leaders and managers who are typically involved in organisations as coordinators, team leaders, supervisors, forepersons, project managers or office managers.


  • How to gather, convey and receive information
  • Communication processes essential for establishing and maintaining effective working relationships
  • Behaviours that develop trust and confidence in working relationships
  • Effect of individual attitudes, organisational values, culture and management styles
  • Importance of building and maintaining relationships and networks
  • Individual differences and personality on work behaviour
  • Impact of change
  • Conflict process and resolution

Learning Outcomes

On completion, participants should be able to:

  • Demonstrate how to gather, convey and receive information
  • Identifying and resolving conflict
  • Define effective working relationships


A Certificate of attendance will be issued at the completion of the course.

Duration & Venue

Duration: One day: 9.00am – 4.30pm
Venue:       AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000

Fee (GST Free)

Fee Member:           AUD $360
Fee Non Member:  AUD $410

Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

Price Qty
14 August 2018 (Non-Member) $410.00 (AUD)