Learning the office essentials

How do you influence people and get results from people who don’t work for you? The ability to win respect, influence people and cultivate cooperation is an essential business skill. So how do you become an effective influencer and maintain and build beneficial relationships? This course is designed for people who want to build better work relationships and increase productivity through effective communication and relationship management. In this course you will focus on the key elements of influencing others using personal power, persuasion and negotiation.

Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. How well you communicate can impact your professional image, your performance and your prospects for career mobility. Good communication skills can be learned.

Designed For

Anybody who wants to improve the effectiveness of their communication skills in the work environment.

Content

This course is designed to introduce participants to the running of effective meetings and hence reduce the number of meetings that are time wasters. Participants should be able to effectively schedule, plan, document, participate, manage and chair a range of productive meetings.

Designed For

Anyone who organises, runs or attends meetings.

Content

This course introduces participants to a process for the effective selling of services, products or concepts. Participants will learn the communication and interpersonal skills needed to build rapport with prospects, identify needs, overcome objections, gain commitment and provide value through effective after sales support.

Designed For

Anyone new to the sales environment, sales people or sales support who wish to refresh, review or consolidate their sales skills, anyone wanting to enter sales.

Content

The customers initial impression of your organisation will be formed during the first few minutes of contact with your staff. This means all frontline staff (whether sales, service, telephonists or receptionists) should have a responsible personal commitment to quality customer service. This course addresses the issues of how to satisfy the needs of customers to promote loyalty and generate new business through word of mouth.

Designed for