SUPERVISING AND LEADING DIFFICULT PEOPLE

This one day course will provide knowledge and skills for understanding and improving the work behaviour and work of team members who create work behaviour problems. The course includes examples and case studies that participants can adapt back in their own workplace.

Designed For

Supervisors, team leaders, frontline managers and those who have responsibility for the work of others. 

Content

• Why people at work can be difficult
• Defining the problem
• What are the roles and responsibilities of the team leader and manager?
• Identifying a path to overcome the day-to-day work and behavioural issues
• Ensuring a solution meets policy and compliance requirements
• Techniques for managing difficult people
• Review and hypothetical situations

Award

A certificate of attendance issued at the end of the course.

Learning Outcomes

On completion of this course participants should be able to:

• Define what are unacceptable work outcomes and behaviours
• Identify the possible causes and effects of poor workplace behaviour
• Assess how they are affecting the difficult behaviour
• Plan to reduce the effects of the difficult workplace behaviour
• Implement short and longer term strategies for managing difficult behaviour and poor work outcomes
• Record and monitor incidents and actions to report to senior management if the difficult behaviour continues

Duration of Course

One day 9.00 am—4.30 pm

Course Fee (GST Free)

Fee member AUD $360
Fee non member AUD $410

Venue

AFEI
Level 2, 97-99 Bathurst St
Sydney   NSW   2000

Other details

Fee includes all course materials and a light lunch.

Course ID Date(s)