Supervising and Leading Difficult People



This one day course will provide knowledge and skills for understanding and improving the work behaviour and work of team members who create work behaviour problems. The course includes examples and case studies that participants can adapt back into their own workplace.


Who should attend

Supervisors, team leaders, frontline managers and those who have responsibility for the work of others. 



Topics covered include:

  • Why people at work can be difficult
  • Defining the problem
  • What are the roles and responsibilities of the team leader and manager?
  • Identifying a path to overcome day-to-day work and behavioural issues
  • Ensuring a solution meets policy and compliance requirements
  • Techniques for managing difficult people
  • Review hypothetical situations


Learning Outcomes

On completion, participants should be able to:

  • Define what are unacceptable work outcomes and behaviours
  • Identify the possible causes and effects of poor workplace behaviour
  • Assess how they are addressing the difficult behaviour
  • Plan to reduce the effects of the difficult workplace behaviour
  • Implement short and longer term strategies for managing difficult behaviour and poor work outcomes
  • Record and monitor incidents and actions to report to senior management if the difficult behaviour continues


Duration & Venue

Duration:   One day:  9.00 am—4.30 pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Fee (GST Free)

Member Fee:          AUD $330
Non member Fee:   AUD $380


Other Details

Fee includes morning and afternoon tea, light lunch and course materials. 

To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1730/044 April 2017
1730/0621 July 2017
1730/119 November 2017

Price: $380.00