SUPERVISING AND LEADING WITH EFFECTIVE COMMUNICATION

This one day course will provide knowledge and skills for understanding and improving the ability of team leaders and others to communicate effectively with their team, their managers and their stakeholders.This course will focus on using communication to motivate and coach.  It includes examples and case studies that participants can adapt back in their own workplace.

Designed For

Supervisors, team leaders, frontline managers and those who have responsibility for the work of others.

Content

• What makes an effective front line communicator?
• Emotional intelligence and communicating with the team
• Day to day communication
• Team meetings
• Using communication to coach
• Communicating with your manager
• Typical communication situations and problems
• Review and hypothetical case studies

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of the course participants should be able to:

• Identify the requirements of effective communication
• Listening and talking that persuades and encourages
• Achieving the right level of assertiveness without aggression
• Holding effective meetings
• Communicating with managers and colleagues in a productive way
• Motivating team members through communication

Duration of Course

One Day 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $360
Fee Non Member AUD $410

Course Venue

AFEI
Level 2, 97-99 Bathurst St
Sydney   NSW   2000

Other Details

Fee includes morning and afternoon teas, light lunch and course materials. 

Course ID Date(s)