Unit of Competency

Manage Human Resources Services BSBHRM502A 

The managing human resources services course is a unit of competency (BSBHRM501A) in the nationally recognised Diploma of Human Resources Management. The course is designed for all levels of staff including managers, supervisors or administrators involved in providing human resources service delivery and consultancy.This course will enable participants to determine strategies for the delivery of human resources services, manage the delivery of human resources services and evaluate the human resources service outcome.The emphasis of the course is on human resources practitioners in their role and responsibilities supplying services to both internal and external stakeholders. This includes working with management on operational human resources issues and developing plans for future needs. Implications of short term decisions versus long term impact are considered both strategically and operationally. The need for a systematic approach of human resources management and effective staff utilisation by managers, is also explored.

Learn about:

• human resources needs of an organisation
• managing service delivery
• workplace relations employment
• legal compliance
• responsibilities
• business planning
• strategic planning
• change management
• human resources consulting
• internal and external stakeholders
• evaluating human resources services
• ethical and unethical behaviour
• integration of ethics

Content

Topic 1. Determining human resources service and delivery strategies

• Strategic and business plans
• Consultation with line managers
• Cost benefit and risk analysis
• Delivery and compliance
• Roles and responsibilities
• Human resources and change management

Topic 2. Managing the delivery of human resources services

• Developing and implementing service level agreements
• Service specifications, performance standards and timeframes
• Training support
• Quality assurance
• Underperformance of service delivery

Topic 3. Evaluating human resources service delivery

• Surveying client satisfaction
• Establishing feedback and process review
• Using feedback to improve delivery
• Approving variations to service delivery

Topic 4. Incorporating ethics into human resources practice

• Ethics in human resources practice
• Codes of conduct and behaviour
• Confidentiality
• Dealing with unethical behaviour
• Team clarity and ethical practices

Award

A Certificate of Attendance will be issued at the completion of the course.

A Nationally Accredited Statement of Attainment will be issued to those who successfully complete the workplace based project as part of the Diploma of Human Resource Management. 

Duration of Course

Two Days 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $570
Fee Non Member AUD $670

Course Venue

AFEI
Level 2, 97-99 Bathurst Street
Sydney NSW 2000

Other Details

Fee includes assessment for accreditation, morning & afternoon teas, light lunch and course materials.

Course ID Date(s)