Unit of Competency
Manage Industrial Relations BSBWRK509A 

The managing industrial relations course is a unit of competency (BSBWRK509A) in the nationally recognised Diploma of Human Resources Management. The course is designed for Human Resources Managers, team managers or supervisors with responsibility for managing industrial relations or other staff members needing to extend their formal training in this area.This course applies to participants who have a sound theoretical knowledge of human resources management and industrial relations. It includes strategic planning and policy development for industrial relations as well as negotiations, conflict management and dispute resolution.The focus of content considers the variety of human resources competencies required in the daily interaction between management and employees, together with all the subsequent nuances of industrial relations.The various skills involved in industrial relations are covered including negotiation, advocacy, the legal framework, consulting and persuading of all stakeholders.The complexity of employee contracts, awards and agreements, grievance and dispute settlement are all highlighted. The value of a positive workplace and the significance of integrity, ethics, consultation and effective communication are also embraced.

Learn about 

• developing industrial relations policies and objectives
• implementing industrial relations strategies
• effectiveness of current industrial relations policies
• legal complianceacts, awards and agreements
• employment contracts
• gaining stakeholder agreement
• identifying skills to implement industrial relations program
• managing grievances
• grievance procedures
• dealing with conflict
• conflict resolution techniques
• negotiation skills
• advocacy styles

Content

Topic 1. Developing industrial relations policy and procedures

• Strategic and business plans
• Industrial relations policy and objectives
• Analysing effectiveness of current practices
• Evaluating options
• Agreeing industrial relations policy, objectives and strategies
• Developing capacity to effectively implement industrial relations

Topic 2. Implementing industrial relations policy and strategies

• Developing an industrial relations policy and implementation plan
• Training and development of industrial relations
• Modifying industrial relations policy and implementation plan
• Discussing grievance and conflict management procedures
• Communicating grievance and conflict management procedure

Topic 3. Managing grievances, conflict and negotiations

• Training in conflict management
• Identify and manage causes of grievances and conflict
• Dispute documentation and information sources
• Negotiations and industrial advocacy
• Documenting industrial relations activity
• Remedial actions

Award

A Certificate of Attendance will be issued at the completion of the course.  A Nationally Accredited Statement of Attainment will be issued to those who successfully complete the workplace based project as part of the Diploma of Human Resources Management.

Duration of Course

Three Days 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $810
Fee Non Member AUD $960

Course Venue

AFEI
Level 2, 97-99 Bathurst Street
Sydney NSW 2000

Other Details

Fee includes assessment for accreditation, morning & afternoon tea, light lunch and course materials.

Course ID Date(s)