Effective selling of services, products or concepts

This course introduces participants to a process for the effective selling of services, products or concepts. Participants will learn the communication and interpersonal skills needed to build rapport with prospects, identify needs, overcome objections, gain commitment and provide value through effective after sales support.

Designed For

Anyone new to the sales environment, sales people or sales support who wish to refresh, review or consolidate their sales skills, anyone wanting to enter sales.

Content

• Selling overview
• Preparation
• Prospecting
• Sales Process
• The customer
• Customer Service Skill
• Sales skills
• Sales communication skills
• Handling difficulties
• Post sales
• Managing Self

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of the course participants should be able to:

• Identify the key steps in the sales process
• Use effective sales skills
• Take a planned approach to prospecting
• Implement a customer centric sales approach
• Build rapport and trust with their client
• Address customer concerns and objections
• Maintain an ongoing client relationship
• Handle client feedback
• Follow up on client complaints or changes
• Manage self in the sales environment

Duration of Course

Two Day 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $570
Fee Non Member AUD $670

Other Details

Fee includes morning and afternoon teas, light lunch and course materials.

Course ID Date(s)