Units of Competency

Ensure Team Effectiveness BSBWOR502A
Promote Team Effectiveness BSBWOR402A

This course will provide knowledge and skills for the day-to-day supervision and team leading of staff. It includes examples and case studies that participants can adapt back in their own workplace.

Designed For

Supervisors, team leaders, Frontline Managers and those who have responsibility for the work of others.

Content

• The role of the supervisor/team leader in the workplace
• Understanding effective and ineffective performance
• Managing yourself to manage others
• Managing the day-to-day performance of the team
• Managing the difficult team member
• Resolving personality clashes, resolving conflicts and handling difficult situations
• Team building and team management
• Working with the manager

Award

A Certificate of Attendance will be issued at the completion of the course. A Nationally Accredited Statement of Attainment will be issued to those who successfully complete the workplace based project as part of Certificate IV in Frontline Management or Certificate IV in Human Resources or Diploma of Management.

Learning Outcomes
On completion of this course participants should be able to:

• Explain the role of the supervisor/team leader in the company or organisation
• Describe how to use improved communication to improve the responsiveness of team members
• Explain the principles of motivation and how to apply them to assist the motivation of team members
• Explain how to develop the section as a team
• Explain how to counsel and discipline difficult workers
• Explain how to communicate with section employees to ensure co-operation and team work
• Report and respond to managers
• Be a role model and establish high standards of performance
• Allocate responsibilities to individuals and teams positively
• Make informed decisions

Duration of Course

One Day 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $360
Fee Non Member AUD $410

Course Venue

AFEI
Level 2, 97-99 Bathurst St
Sydney   NSW   2000

Other Details

Fee includes assessment for accreditation, morning & afternoon teas, light lunch and course materials.

Course ID Date(s)