MANAGING STAFF PERFORMANCE

Units of Competency
Manage Performance Management Systems BSBHRM503A

The Managing staff performance course is a unit of competency (BSBHRM502) in the nationally recognised Diploma of Human Resources Management and the nationally recognised Diploma of Management. This course is designed for human resources staff, managers, team leaders and other who are involved in the management of the performance of their staff.Performance management systems are a way of life in the most progressive organisations. Monitoring and assessing staff performance is a continuous process for management and human resources staff. The elements of any performance management system need to be tailored to suit the organisational profile and culture.

Human resources practitioners must lead the way in ensuring the system is in place, that management have the skills to administer the process and that the process is effective in managing both good and poor performance.This course will promote knowledge and skills for team leaders to manage the performance of staff who report directly to them. The emphasis is on the development of key result areas and standards, coaching and feedback that will provide the basis of performance management.

Learn about:

• work allocation
• assessing performance
• identification of policies
• design methods
• key performance indicators
• conducting formal process
• gathering support for the system
• consultation and plans
• providing feedback
• managing follow up
• managing poor performers
• implementing a system
• ensuring effective feedback
• coordinating learning and development plans
• evaluating and improving the process

Content

Topic 1 Developing performance management systems 

• Performance management systems
• Strategic and business plans
• Performance objectives, indicators, standards and codes of conduct
• Process and timeframes
• Meeting the needs of the organization
• Consultation with stakeholders
• Gaining agreement
• Gathering support for implementation

Topic 2  Implementing performance management systems

• Managing and standard performance training
• Legal and organizational requirements
• Follow up on performance issues
• Staff counselling and discipline 
• Terminating staff
• Recognition of good performance
• Documentation requirements

Topic 3  Coordinating formal feedback processes 

• Completing forms
• Training about feedback
• Performance improvement and development plans
• Managing problems and grievances
• Career counselling

Topic 4. Coordinating learning and development plans 

• Sourcing and contracting training providers
• Designing learning programs
• Developing a learning culture
• Implementing plans
• Monitoring, evaluating and taking remedial action
• Improving performance management systems

Award

A Certificate of Attendance will be issued at the completion of the course.

A Nationally Accredited Statement of Attainment will be issued to those who successfully complete the workplace based project as part of the Diploma of Human Resources Management.

Duration of Course

Two Days 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $570
Fee Non Member AUD $670

Course Venue

AFEI
Level 2, 97-99 Bathurst St
Sydney   NSW   2000 

Other Details

Fee includes assessment for accreditation, morning & afternoon tea, light lunch and course materials.

Course ID Date(s)