Building and Managing Positive Working Relationships


Team leaders and managers play an important role in developing and maintaining relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.


Who should attend

Team leaders and managers who are typically involved in organisations as coordinators, team leaders, supervisors, forepersons, project managers or office managers.



  • How to gather, convey and receive information
  • Communication processes essential for establishing and maintaining effective working relationships
  • Behaviours that develop trust and confidence in working relationships
  • Effect of individual attitudes, organisational values, culture and management styles
  • Importance of building and maintaining relationships and networks
  • Individual differences and personality on work behaviour
  • Impact of change
  • Conflict process and resolution

Learning Outcomes

On completion, participants should be able to:

  • Demonstrate how to gather, convey and receive information
  • Identifying and resolving conflict
  • Define effective working relationships


A Certificate of attendance will be issued at the completion of the course.


Duration & Venue

Duration:  One day:  9.00am - 4.30pm
Venue:     AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Fee (GST Free)

Fee Member:        AUD $360
Fee Non Member:  AUD $410


Other Details

Fee includes morning and afternoon teas, light lunch and course materials.


To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1723/0523 May 2017
1723/1122 November 2017

Price: $410.00