ADDRESS CUSTOMER NEEDS

Customer needs and relationships are complex. The success of any organisation is dependant upon successfully identifying and meeting those needs at all stages of the client relationship.

Designed For

Anyone who has customer contact. This can be in pre sales, sales, a complaints situation or ongoing customer management.

Content

• What is customer service?
• Dealing with customer needs
• Customer rights and responsibilities
• Exploring possible solutions and assisting customers to evaluate their options
• Identifying and handling potential areas of difficulty through regular communication
• Developing and maintaining customer networks.

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of this course participants should be able to demonstrate how to:

• Assist customers to articulate their needs
• Create and maintain rapport with customers
• Identify and follow customer service procedures

Duration of Course

One day 9.00am - 4.30pm

Other Details

This course can be conducted on-site at your workplace. Please contact Training on 02 9264 2000 for further details.

Course ID Date(s)