Child Care Centre Workshop-Managing and Working with Difficult Staff



This workshop will provide knowledge and skills for understanding and improving the work behaviour and work of team members and others who create work outcomes and work behaviour problems in a Child Care Centre.

It includes examples and case studies which participants can adapt to their own workplace.

Methods of acquiring the skills include: Workshop notes, group workshop, video, practical exercises, case studies.


Who should attend

Directors, Managers, Team Leaders and others who have responsibility for the work of others in a Child Care Centre.



Topics covered include:

  • The framework for managing staff
  • Managing yourself to manage others
  • Managing difficult staff
  • Managing difficult teams
  • Working with difficult managers and colleagues
  • Review


Learning Outcomes

On completion, participants should be able to:

  • Define what are unacceptable work outcomes and behaviours
  • Identify the possible causes and effects of poor workplace behaviour
  • Assess how they are affecting/contributing to the difficult behaviour
  • Plan to reduce the effects of difficult workplace behaviour
  • Implement short and longer term strategies for managing difficult behaviour and poor work outcomes
  • Record and monitor incidents and actions to report to the senior manager if the difficult behaviour continues



A Certificate of Attendance will be issued at the completion of the workshop.


Duration & Venue

Duration:   One Day:  9.00am - 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Fee (GST Free)

Member Fee:        AUD $330
Non Member Fee:  AUD $380


Other Details

Fee includes morning and afternoon tea, light lunch and workshop materials.

To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1770/0719 July 2017

Price: $380.00